Last updated Aug 27, 2018
At the start of each HighGear software upgrade, the upgrade tool creates a backup of your HighGear database in the database server’s default backup directory. If you receive this error it means that the backup directory you have configured for your database...
Last updated Jul 28, 2021
This error usually occurs when your browser’s privacy or security settings are too restrictive. HighGear relies on temporary cookies to track login information. If your browser is set up to block these cookies, the system will successfully log you in, but will...
Last updated Aug 27, 2018
Sometimes, HighGear’s database queries time out because of other activity that is slowing down the database server. When this happens, HighGear software can gather information about the other activity on the server so that our support team can analyze it for...
Last updated Jan 21, 2020
Once each day, HighGear software recalculates the indexes on all of its database tables. This ensures that the system performs consistently well when users are accessing it, but it does cause the server to run slowly for a few minutes while the indexes are updated. As...
