Generating Customer Success with Passive Support & Active Engagement

Matt Rodenbaugh leads the HighGear Professional Services team, which works closely with the dev and support teams, and most of all, our customers. Matt gives us his thoughts on the HighGear approach to generating customer success: Supporting your customer community...

Using the HighGear Audit Trail for Trouble Shooting

John Barr is the HighGear Product and Operational Support Coordinator and a crucial lynch pin for customers transitioning from deployment to operational use of HighGear. The Audit Trail feature of our Lean BPM solution makes HighGear an ideal compliance enforcement...

Product Lifecycle Management using Lean BPM

Josh Yeager gives his thoughts on using Lean BPM to manage Product Lifecycle Management processes. PLM is close to Josh’s heart: as HighGear’s Chief Operating Officer, he has led and built the HighGear Product Development team, using HighGear’s Lean...
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