Are you tired of commuting to DC or Northern Virginia?

HighGear seeking a talented product support specialist to join our team in Frederick, MD. You’ll work with our customer service team to provide world-class product support to our broad base of happy customers.

HighGear is the leading no-code platform for business analysts to rapidly build enterprise-grade workflow applications. You’ll work with new and existing customers to help them meet their goals and succeed.

Our team has built an enjoyable and collaborative culture and a creative environment. Unlike other companies, product support is a first-class member of our organization. Our customer service team and product developers work side-by-side, and both teams are key contributors to product design.

Compensation & Benefits

  • Salary for this position is $50k to $85k depending on qualifications and experience
  • 401(k) with matching
  • Employee profit sharing plan
  • Heavily subsidized healthcare for you and your family, including dental and vision coverage
  • Health Savings Account with a 2-for-1 contribution match up to IRS limits
  • 24 days of flexible PTO per year

Requirements for this Job

To qualify for this position, you should have at least two years of experience in customer service and at least two years of experience with business software or IT. You should also have excellent communication and interpersonal skills, as well as strong troubleshooting and problem solving skills.

Because this job requires tight integration with our team, you must be able to work in our office in Frederick, MD.

If you want to work with talented and friendly people who care deeply about our customers and are building a world-class product in a rapidly growing market, email your resume to Principals only, no calls please. US citizens and permanent residents only, no temporary residents. EOE.