We are looking for a customer success manager to join our sales team in Frederick, MD. You will work directly with our customers to build relationships, learn their needs, give advice, and identify account growth opportunities. Above all, you will work to make both our customers and HighGear as successful as possible.

Our most important criterion is a strong cultural fit. We have a great culture and are proud to be guided by the faith-based principles of honesty, decency, excellence, and service. If those values appeal to you, you will love working here! If you (or anyone you know) are interested this position, please contact us at careers@highgear.com.

Compensation & Benefits

  • Salary for this position is $70k to $80k depending on qualifications and experience
  • Commission plan based on account growth (OTE > $100K with an uncapped plan)
  • 401(k) with matching
  • Employee profit sharing plan
  • Heavily subsidized healthcare for you and your family, including dental and vision coverage
  • Health Savings Account with a 2-for-1 contribution match up to IRS limits
  • 24 days of flexible PTO per year


  • Deeply understand client business processes and growth needs
  • Travel to client locations to build relationships and advise them
  • Call and email clients persistently to increase engagement
  • Help clients grow their HighGear systems
  • Request referrals within clients and help the sales team connect to those referrals and qualify the opportunities
  • Build case studies and solicit reviews from clients and help the marketing team use both effectively

Essential Qualities

  • Able to build relationships quickly
  • Puts client goals and needs ahead of personal or company goals
  • Excellent communication and teamwork skills
  • Able and willing to urgently escalate customer issues when warranted
  • Able to understand priorities, clarify as needed, and ensure top priorities get done even if lower priorities slip
  • Fast learner, not afraid of getting under the hood with technology
  • Willing to travel 5-10 days per month
  • Must be willing to work in the Frederick office full time when not travelling
  • Must be a US citizen or permanent resident


  • 5+ years of professional experience, including 2+ years in business process improvement or related roles
  • Nice to have: Experience in business process improvement and/or workflow automation
  • Nice to have: Experience in web design or web development
  • Nice to have: Experience in sales and/or consulting
  • Nice to have: Experience in a technology-related industry
  • College degree not required, but relevant college experience will be considered