We are looking for a junior person to join our customer support team in Frederick, MD. You’ll work with our customer service team to provide world-class product support to our broad base of happy customers. You do not need a technical background – if you are passionate about helping people succeed, we can teach you the rest!

Our most important criterion is a strong cultural fit. We have a great culture and are proud to be guided by the faith-based principles of honesty, decency, excellence, and service. If those values appeal to you, you will love working here! If you (or anyone you know) are interested this position, please contact us at careers@highgear.com.

Compensation & Benefits

  • Salary for this position is $40k to $50k depending on qualifications and experience
  • 401(k) with matching
  • Employee profit sharing plan
  • Heavily subsidized healthcare for you and your family, including dental and vision coverage
  • Health Savings Account with a 2-for-1 contribution match up to IRS limits
  • 24 days of flexible PTO per year

Activities/Deliverables

  • Present a good face for HighGear
  • Help customers with their questions and issues
  • Troubleshoot server-side and client-side problems
  • Write documentation
  • Work with customer service team to ensure that we respond within 4 business hours to all requests during support hours and that we respond within one hour to emergency requests at all times

Essential Qualities

  • Productive and fast, but not sloppy
  • Gets things done and takes responsibility
  • Focused on making customers successful
  • Calm and friendly even when stressed
  • Excellent communication skills
  • Able to work under pressure, but prefers to balance the work so the pressure doesn’t happen
  • Able to ask good questions to make sure they understand everything about a problem
  • Willing to ask for help when you need it
  • Must be willing to work in the Frederick office full time
  • Must be a US citizen or permanent resident

Experience

  • No minimum experience requirement