The Role of Process in Emergency Management and Disaster Response

Hurricane Harvey tests lessons learned from Sandy & Katrina With cities deluged and under water in Texas, as Hurricane Harvey peters out on land, local and federal emergency response teams are being tested to their limits. With finite resources, and racing against time to save lives, citizens and emergency professionals must grapple with the basics of survival, and in this ‘process’ has a very important role. I recall as a young soldier in the Eighties, being sent on an emergency relief...

read more

2017 JobTraQ Conference Agenda

The 2017 JobTraQ Customer Conference will held at the beautiful Grandover Hotel in Greensboro, North Carolina. The conference will start on October 30, 2017 and continue through November 1, 2017. This is a valuable opportunity to learn best practices from other JobTraQ customers, maximize your use of JobTraQ's Lean BPM capabilities, and see what is coming next for the JobTraQ product. Attendees will also have extensive access to the JobTraQ Development, Support, and Professional Services teams...

read more

Transform or Die: 30% of Fortune 500 Will Not Exist in 10 Years

CMOs are ideally placed to transform into CGOs as they control the digital levers, but need to be Quants as much as Creatives Tom Siebel is CEO of C3 IoT, a former Oracle executive who subsequently moved on, created a business and made his money by selling one of his companies back to Oracle. Now he leads an IoT platform, and he caught my eye because I was flipping through Fox Business and saw the captions “Artificial Intelligence”. And “AI Dominating the Future”. Curiosity peeked, I watched...

read more

Major Marketing Automation Player’s Domain Renewal Failure is Blamed on Human & Process Error

Marketo is a marketing automation platform which in late July had to apologize to customers over downtime. Downtime was caused because users could not log in to their accounts due to the main domain, Marketo.com had not been renewed. The primary domain is used for users to login to the automation platform, however a number of ancillary domains and services were also adversely impacted too as a follow-on effect. Marketo CEO, Steve Lucas cited “human and process error” as the primary culprit...

read more

Digital Transformation Myth Busting

Working with companies in the mid and enterprise spaces, there are three major common themes that are continuously repeated: Internet of Things (IoT), Big Data, and Digital Transformation. Underlining this ‘Big Three” are the issues of security, application/usability, and how do we build an enterprise architecture which can deliver on the promises and opportunities created from them? Digital Transformation is rightly viewed as the essential, strategic pre-requisite for how organizations will...

read more

Accelerate Digital Transformation & Innovation Through Lean BPM

Innovation is crucial to business performance and success and Digital Transformation is the precursor to creating the environment within which innovators can thrive. The key point here is that transforming organizations into digital ones is a major challenge, and probably the biggest business challenge for the majority of them, however Digital Transformation is just the starting point and not an end goal. Digital Transformation is a prerequisite for future business success because it opens the...

read more

Announcing the 2017 JobTraQ Customer Conference

Swift Software is excited to announce the JobTraQ Customer Conference 2017, to be held at the beautiful Grandover Hotel in Greensboro, North Carolina. The conference will start on October 30, 2017 and continue through November 1, 2017. This is a valuable opportunity to learn best practices from other JobTraQ customers, maximize your use of JobTraQ’s Lean BPM capabilities, and see what is coming next for the JobTraQ product. During the Conference you will also have extensive access to the JobTraQ Development, Support, and Professional Services teams and company leadership.

read more

Business Decision Management (BDM) and BPM’s Innovation Intersection

We talk a lot about process management and optimization, and while enterprises and a sizeable chunk of mid-range companies understand BPM as a bedrock for digital transformation, there is a glaring gap in implementation. However, it is not simply lack of implementation or adoption of BPM that will hold an organization back, but the lack of an ability to standardize business decision making. Business Decision Management (BDM) seeks to deliver this standardization, providing decision making with...

read more

Applying Lean through Workflow Automation and Emergent Design

Large scale workflow automation deployments do pose significant challenges, leading to delay or abandonment of the strategy, but there is a viable alternative using Lean BPM's Emergent Design Approach. Workflow automation delivers significant business benefits, and it is not difficult to see these reflected in the bottom-line numbers, but there are challenges to implementation. The push for workflow automation has traditionally been coming from the vendor side, but increasingly we are seeing...

read more

Enterprise Task Management By The Worker For The Worker

Enterprise task management systems promise to deliver organization, efficiency, and work visibility, however a common issue is that they also deliver a straitjacket for work processes, are cumbersome, and while they offer insight for management they are frequently just another system layer for the people who must work with them. Tagged onto this is the price tag, not just of the initial cost of ownership, but the ensuing support burden typically laid upon IT’s shoulders. Instead of empowering...

read more