Troubleshooting: IIS on Windows Server 2008 returns an ASP.NET error for all pages in HighGear X6.2.0 and later

If you are running HighGear X6.2.0 or later and the server operating system is Windows Server 2008, you may receive this ASP.NET error: The configuration section 'system.web.extensions' cannot be read because it is missing a section declaration. This is a known Microsoft issue in .NET 4.0 when running on IIS 7.0. .NET 4.0 is required to run HighGear X6.2.0 and later. To fix the issue, install KB958854 on the server. Warning: You must restart the server after you apply this...

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How To: Copy a HighGear database to Another HighGear Server

Copying a HighGear database to another HighGear server is a complicated process, and it must be performed precisely as described in this document. There is no danger of data loss or corruption on the source server, but the destination server will not operate correctly unless the entire process is performed correctly. Also, the same version of HighGear BPM software must be installed on both the source server and the destination server. Otherwise, the destination server will not be able to read...

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How To: Integrate HighGear Logins with Active Directory

HighGear BPM software allows server administrators to integrate their user authentication with an Active Directory or other LDAP authentication server. If you want to use this feature, you must set up your HighGear server to use Active Directory authentication. To do this, follow these steps: In HighGear BPM software, go to the System Settings page Change the Use LDAP Authentication setting to Yes In the LDAP Server URL setting, type LDAP:// Click Save. If there are any problems connecting,...

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Installation: Adding a Second Web Server That Uses a Shared Database

Adding a second web server that uses an existing HighGear database is a complicated process, and it must be performed precisely as described in this document. There is no danger of data loss or corruption, but the new server will not operate correctly unless the entire process is performed correctly. Also, the same version of HighGear must be installed on both the original web server and the new web server. Otherwise, the new server will not be able to read the database accurately. To make...

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How To: Move a HighGear Application To a New Server

Moving a HighGear database to a new server is a complicated process, and it must be performed precisely as described in this document. There is no danger of data loss or corruption on the old server, but the new server will not operate correctly unless the entire process is performed correctly. Also, the same version of HighGear BPM software must be installed on both the old server and the new server. Otherwise, the new server will not be able to read the database accurately. To make sure that...

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Installation: HighGear Software with Microsoft SQL Server

When installing HighGear with Microsoft SQL Server, certain caveats apply: HighGear can only run on SQL Server 2005 or later HighGear can only connect to SQL Server using "mixed mode" authentication Windows Authentication mode is not supported When you install HighGear and connect it to a SQL Server, that server must use Mixed Mode authentication. SQL Server can run in two authentication modes. The first, Windows Authentication mode, requires services and or applications to run as a specific...

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How To: Migrate your Legacy Workflow Rules to the Visual Workflow System

This tutorial explains how to migrate your legacy workflow rules into the powerful Visual Workflow System available in JobTraQ (now known as HighGear) X6 and later. JobTraQ does not convert legacy rules to the visual system when you upgrade to X6, to allow you to clean up and streamline your JobTraQ implementation into a few well-designed and powerful visual workflow processes. Prior to version X6, JobTraQ provided workflow via the Workflow Rules feature. This feature is still available in X6...

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How To: Transition from JobTraQ X5 to X6

Our original plan for upgrading JobTraQ (now known as HighGear) X5 customers to X6 and the new visual workflow system was to automatically convert the existing workflow rules into single step processes in the new system. But because each X5 workflow rule was independent, there was no way to create a visual version of the system-wide process that those rules represented. Customers who previewed the new visual workflow designer asked us why we wanted to automatically upgrade their old workflow...

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How To: Reference HighGear Software Developer Code Samples

We have published several free code samples for HighGear software developers. Web Form to Create and Edit Tasks Through the Web Service This sample uses the web service to display a Create Task or Edit Task form for any task type in your JobTraQ system. It can be used anonymously, or with a login. It will render all of the tabs in the specified task type, with all of their fields. The user can enter data in those fields, and the form will use the web service to create a new task when they are...

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Troubleshooting: Your Database Server Unable To Find Default Backup Directory

At the start of each HighGear software upgrade, the upgrade tool creates a backup of your HighGear database in the database server's default backup directory. If you receive this error it means that the backup directory you have configured for your database server does not exist. If you get this error message, the first thing to do is to obtain the location of the default database backup directory. To do that follow these steps: Log into your database server. Click on "Start" and then select...

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