Josh Yeager, COO, Author at HighGear

Managing Increasing Complexity in the Digital Age with Lean BPM’s Emergent Approach

Last updated Nov 3, 2022

Digital transformation is promoted as the way forward for more effective management, increasing efficiencies, better customer experience (CX), and improving the bottom line. Big Data, process automation, organizational visibility, enhanced employee collaboration,...

Improving CX When Your Customers Have an Attention Span Shorter Than a Goldfish

Last updated Mar 4, 2024

Microsoft conducted a survey which shows that consumers had an attention span of 12 seconds in 2000, but today it is now eight seconds thanks to smartphone technology. A goldfish has an attention span of nine seconds, which means that assuming you can find him, you...

The Main Areas of Consideration for Undertaking a BPM Initiative

Last updated Nov 21, 2022

Undertaking a Business Process Management initiative can, and usually is, a long road with a great deal of hard work, lots of moving parts, and frequently unseen, uncharted territory to traverse. While this is certainly the case with traditional BPM deployments, it...

Process Excellence, Operational Excellence and Business Excellence

Last updated Nov 16, 2023

What’s the Difference between Process Excellence (PEX), Operational Excellence (OpEX), and Business Excellence (BEX)? (Updated November 16, 2023) Although the terms Process, Operational, and Business Excellence are not the same, they are frequently misused and/or...

How HighGear Puts the “C for Control” into DMAIC & Process Improvement

Last updated Nov 22, 2022

Lean Six Sigma’s DMAIC – Define, Measure, Analyze, Improve, and finally Control – I was recently at the PEX Exchange event held at Pinehurst, NC, and was able to meet process professionals from major Fortune 100 & 500 companies. There were several common issues...