World-Class Customer Support
HighGear is committed to providing world-class support to our customers anywhere around the globe to help them successfully streamline operations.
Registered customers with a current Call-In Support Option may call Telephone Support.
Call +1 866-640-CODE (2633)
8:00 A.M. and 8:00 P.M. EST,
Monday through Friday
At all other times, the Support Center Hotline is forwarded to a voicemail system that is monitored by an on-call support engineer.
All customers may submit a support ticket at any time by sending an
e-mail to support@HighGear.com
Support responses are provided by
e-mail, or via screen-sharing sessions, depending on the sophistication of the problem and the customer’s needs.
Our customer support team works closely with our product development team and has a deep understanding of the HighGear platform.
All customers have access to extensive help files, tutorial videos and documentation within HighGear.
Find answers to your support questions with more than 500 pages of step-by-step instructions, screenshots and user scenarios.
Customers are able to open all of our help files, search for answers, find easy-to-read topics and follow detailed instructions.
Our Commitment to You
Supporting our customer community from our headquarters in the United States is the primary driver for our team here at HighGear.
Unlike our competitors, our commitment is to deliver premium support to all of our customers.
Our mission is to make you — and all of our other customers — successful.
Whether you just need a quick answer to a simple question or detailed advice to solve a complex problem, we are standing by to help.