Josh Yeager, COO, Author at HighGear

Can BPM and Agile Work Together?

Last updated Nov 3, 2022

The marriage of BPM with Agile has not been a match made in heaven, but rather in the dark murk of the negotiation room for an arranged marriage between two rich kids. Since the early Noughties when Agile was initially paired with BPM, it has shown some sparkling...

Business Process Improvement & Customer Experience Metrics: The Outside-In Approach

Last updated Nov 22, 2022

Do you remember Quality Circles, TQM and CIP? If you do, it’s pretty obvious you cut your professional business process teeth in the Eighties and Nineties. You probably also know of the outstanding work Jan Carlzon did at Scandinavian Airlines, where he turned the...

Monthly HighGear Administrator Training Events

Last updated Nov 22, 2022

In addition to on-premise training and other tailored services, HighGear offers monthly HighGear Administrator training at our main office in Frederick, MD. These events are ideal for JobTraQ customers with only one administrator, organizations who want to set up a...

How To: Transition from JobTraQ X5 to X6

Last updated Mar 4, 2024

Our original plan for upgrading JobTraQ (now known as HighGear) X5 customers to X6 and the new visual workflow system was to automatically convert the existing workflow rules into single step processes in the new system. But because each X5 workflow rule was...

Registration Open for 2013 JobTraQ Conference

Last updated Jan 21, 2020

Swift Software is excited to announce our next JobTraQ customer conference. The conference will be held in Frederick, Maryland on May 7-8, 2013. Attendees will take part in training about JobTraQ administration and configuration, a deep dive into the new visual...