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Elements of a Compliance Management System using Lean BPM

Last updated Dec 5, 2024

The Federal Deposit Insurance Corporation (FDIC) stipulates that a Compliance Management System (CMS) is how an institution learns, understands and manages: Compliance responsibilities; Employee understanding of compliance responsibilities; Incorporation of compliance...

Improving Customer Experience with Standardized Business Processes

Last updated Nov 3, 2022

I spoke with my credit card company today, because the card I had ordered had not arrived. This was the second time I’d called them about the non-arrival of a credit card I applied for 2 months ago – the third customer touch for this financial institution. The...

Why We Chose to Build HighGear in F#

Last updated Nov 22, 2022

For many developers, working in the Microsoft .Net framework means using C# or perhaps Visual Basic. However, there’s a new language from Microsoft Research which is generating a lot of buzz in the developer community: F#. Even though it’s new, F# is heavily inspired...

Why Should You Create an Environment for Failure?

Last updated Nov 3, 2022

“Victory has a thousand fathers, defeat is an orphan,” so said Napoleon Bonaparte, and I personally always tend to hide a smirk when, as a Brit in the US, I am asked if “we” (the Brits) celebrate 4th of July – my response is typically, “No, no-one celebrates...
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