We are searching for technical product support specialists to join our team in Frederick, MD. You’ll work with our customer service team to provide world-class product support to our broad base of happy customers. Product support is a first-class member of our organization. Our customer service team and product developers work side-by-side, and both teams are key contributors to product design.

Our most important criterion is a strong cultural fit. We have a great culture and are proud to be guided by the faith-based principles of passion, humility, teamwork, and integrity. We have the innovative culture and customer focus of a startup, but we are a profitable and mature company with careful financial management and strong cash reserves. And instead of fighting traffic every day, you can work close to home in a great place to live!

If you (or anyone you know) are interested this position, please contact us at careers@highgear.com or click here: Apply Now

Compensation & Benefits

  • Competitive salary based on qualifications and experience
  • 401(k) with 4% match
  • Life and disability insurance
  • Heavily subsidized healthcare for you and your family, including dental and vision coverage
  • Health Savings Account with a 2-for-1 contribution match up to IRS limits
  • 24 days of flexible PTO per year


  • Present a good face for HighGear
  • Help customers with their questions and issues
  • Troubleshoot server-side and client-side problems
  • Write documentation
  • Work with the team to ensure that we respond within 4 business hours to all requests during support hours and that we respond within one hour to emergency requests at all times

Essential Qualities

  • Productive and fast, but not sloppy
  • Gets things done and takes responsibility
  • Focused on making customers successful
  • Calm and friendly even when stressed
  • Excellent communication skills
  • Able to work under pressure, but prefers to balance the work so the pressure doesn’t happen
  • Able to ask good questions to make sure they understand everything about a problem
  • Willing to ask for help when you need it
  • Must be willing to work in the Frederick office full time
  • Must be a US citizen or permanent resident
  • Must be able to pass a background check and drug test


  • 3+ years of experience in software product support
  • Nice to have: Experience supporting, selling, developing, or testing enterprise software
  • Nice to have: Experience with workflow or business process management
  • College degree not required, but relevant college experience will be considered

Principals only, no calls please. US citizens and permanent residents only, no temporary residents. EOE.

About Josh Yeager, COO

As HighGear’s COO, Josh is responsible for managing the Product Development, Professional Services, and Customer Support teams. His eye for detail and quality are what drive the company forward in its pursuit of excellence.
He’s been at HighGear since the very beginning, helping to build it from the ground up as its co-founder. First, he was responsible for leading product design, but as the company and his experience grew, he took on more management responsibilities, eventually becoming HighGear’s Chief Operating Officer.
He’s a graduate of the University of Maryland. Prior to HighGear, Josh worked on veterinary pharmaceutical reference software and custom business applications.
He’s married to his beautiful wife, Tara, with whom he has four children. In his free time, Josh loves nothing more than enjoying a good book.

Schedule Consultation