John is responsible for delivering world-class customer support for the HighGear platform to both SaaS and on-premise customers, wherever they are located around the globe. He leads the Customer Support Team, manages our SaaS platform and coordinates HighGear server operations. He also writes advanced technical documentation and user help guides for HighGear Administrators, End Users and IT staff.

John has a wide variety of technology experience across several different industries, including health care and finance, which has given him flexible and creative problem-solving skills. The skill he is most proud of is the ability to see things from his customer’s point of view, which allows him to understand and recreate each issue and offer solutions to customers that meet their needs effectively.

In his off hours, John enjoys a wide variety of outdoor activities. He is an avid gardener and especially likes finding creative ways to grow vegetables. He most enjoys spending time with his family, chasing his kids around and watching both kinds of football.