Meet HighGear at Shared Services & Outsourcing Week 2026 | San Diego, CA · September 14–17 · Booth 409
Build Shared Services
That Deliver Lasting Value
Standardize work across functions, automate complex handoffs, and put AI to work inside governed enterprise workflows.
Give your Shared Services and GBS teams the visibility and control to improve service delivery, increase capacity, and scale transformation without waiting on custom development.
Trusted by leading companies worldwide
Turn Shared Services Into a Strategic Value Engine
Shared services organizations are being asked to do more than reduce costs. They must improve employee and customer experiences, support enterprise growth, increase resilience, and demonstrate measurable value to leadership.
From request intake through routing, approvals, SLA management, exception handling, reporting and audit history, HighGear gives teams one governed workflow for managing work across functions.
Finance · HR · Procurement · Compliance · IT · Legal · Shared Service Requests
What Is Holding Shared Services Back?
Transformation loses momentum when work remains fragmented across email, spreadsheets, legacy systems, and undocumented processes.
Disconnected Processes
Limited End-to-End Visibility
Leaders cannot easily see where requests are delayed, who owns the next action, or which services are at risk.
Manual Handoffs
Email-based routing and follow-up create avoidable delays, missed deadlines, and inconsistent service experiences.
Transformation Fatigue
Continuous change without visible results can weaken adoption, reduce stakeholder confidence, and exhaust teams.
Automation That Does Not Scale
Point solutions may improve isolated tasks without connecting the complete process, its people, data, approvals, and exceptions.
Uncontrolled AI Adoption
AI pilots can stall when organizations lack clear governance, defined use cases, human oversight, and measurable outcomes.
Connect People, Processes, Data, and AI
HighGear provides a configurable operational layer for managing work across Shared Services and GBS. Business teams can build, deploy, and improve enterprise workflows without relying on custom-coded applications.
No-Code Workflow Automation
Design and update workflows visually so processes can evolve alongside business requirements, operating models, and service expectations.
Enterprise Task Management
Give employees one place to see assigned work, due dates, priorities, dependencies, supporting information, and next steps.
Drag & Drop Form Builder
Capture complete and accurate information at the beginning of each request using configurable forms, conditional fields, and validation rules.
Real-time Reporting
Track service levels, workloads, capacity, cycle times, backlogs, exceptions, and process performance through configurable dashboards.
Agentic AI Workflow Nodes
Configure AI agents to analyze task data, classify requests, summarize information, recommend actions, and return structured results directly within workflows.
Integration Across Your Ecosystem
Connect HighGear with ERP, CRM, HR, finance, document management, and other enterprise systems through secure APIs and integration platforms.
Put AI Inside the Process, Not Beside It.
HighGear brings AI into governed workflows where it can analyze work, classify requests, identify missing information, recommend actions and return structured results for routing, prioritization and human review.
You define where AI participates, what it can do, and where human oversight is required.
Agentic AI Workflow Node
Put Governed AI to Work in Shared Services
Use Agentic AI Workflow Nodes to review shared services task data, classify requests, identify missing information, recommend next steps, and return structured results that workflows can use for routing, prioritization, reporting, and human review
AI Workflow Assistant
Accelerate Shared Services Workflow Design
Use AI Workflow Assistant to turn plain-language process descriptions into configurable Shared Services workflows with forms, fields, and statuses that administrators can review, refine, and approve before publishing.
Put Workflow to Work for You
End to End Process Automation
Rapidly deploy and securely manage end to end processes.
- Manage Cross-department Work Activities, Reviews, and Approvals
- Full traceability
- Visual Drag and Drop Workflow Designer
- Configurable Dashboards
- Notifications, Alerts & Escalations
- Integrate with Enterprise Business Applications (ERP, CRM, RPA, HRIS)
Shift into HighGear and start building your workflows the easy way.
Operational Excellence
Enhance efficiency across your organization.
- Easily schedule and manage tasks and projects
- Track processes from initiation to completion, to delivery
- Strengthen quality and compliance management
- Reduce operational costs and cycle times
- Centralize information for easy access and timely decision-making
Shift into HighGear and start building your workflows the easy way.
Status Tracking and Reporting
Quickly assign tasks, manage work, track progress status, and report KPIs across departments.
- Real-time project and task visibility
- Automatic report distribution
- Escalations and alerts
- Effective activity prioritization & delegation
- Work-oriented team chat & collaboration
Shift into HighGear and start building your workflows the easy way.
Audit and Compliance
HighGear provides a non-repudiated record of compliance.
- Every change from individual work history to system wide configurations is recorded
- Full audit trail
- Detailed activity logs
- Decrease audit time and expense
- Successful audit outcomes achieved
Shift into HighGear and start building your workflows the easy way.
Customer Testimonials
Honestly, we could no longer do our jobs without HighGear. We save so much time reducing manual processes, automatically routing tasks to different departments for approvals. And with it being no-code, we are easily able to build the workflows we need. It’s now classed as a core application to the company.
For any company that needs a solution that can rapidly adjust and keep up with dynamic business needs, I would recommend HighGear. It’s a balanced tool that provides all the flexibility needed to handle processes across the organization.
Keep Transformation Moving Without Exhausting Your Teams
See how HighGear can replace fragmented work with standardized, visible, and AI-supported workflows that help Shared Services and GBS teams deliver measurable value across the enterprise.
Pioneering the Future of Shared Services
Whitepaper
Case Study
Streamlining Global Investment Operations with No-Code Workflow Automation
One of the world’s largest investment management firms with more than $1 trillion USD of client assets under management…
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