Microsoft Outlook occasionally disables the HighGear Sync Add-in because of an Outlook crash or a “safe mode” operation. If this happens, follow these steps to re-enable it.
Outlook 2010 and 2013
- Go to the File menu and click Options
- Click the Add-ins button on the left side of the window
- Click the Go button at the bottom of the add-ins window
- Find “HighGear Sync for Outlook” in the list and check its box
- Click Ok
- Close Outlook and re-open it
- The HighGear Sync add-in will begin to synchronize and will run normally