Process Excellence, Operational Excellence and Business Excellence

What’s the Difference between Process Excellence (PEX), Operational Excellence (OpEX), and Business Excellence (BEX)?  Although the terms Process, Operational, and Business Excellence are not the same, they are frequently misused and/or confused with one another. We...

How HighGear Puts the “C for Control” into DMAIC & Process Improvement

Lean Six Sigma’s DMAIC – Define, Measure, Analyze, Improve, and finally Control – I was recently at the PEX Exchange event held at Pinehurst, NC, and was able to meet process professionals from major Fortune 100 & 500 companies. There were several common issues...

The Need for Lean BPM in Banking

There are three major drivers for business agility within the banking sector: fierce competition within the sector, constantly changing regulatory and compliance requirements, and finally, customer expectation and buying behavior. While compliance has taken center...

Major Advantages of Workflow and Process Automation

Automating business processes using workflow automation software can deliver major performance & QA benefits. Workflow and process automation may have their roots in manufacturing, however transactional processes, i.e. non-manufacturing ones, also benefit from...

Why Spreadsheets Are Strangling Organizational Development

I remember back in the mid-Eighties as a rookie accountant with Arthur Andersen, being introduced to what looked like a slightly larger version of my grandmother’s sewing machine. As the bottom “lid” was unclasped from the main part of the body, it became the keyboard...

Lean BPM Defined

Lean BPM has evolved from the development and implementation of a BPMS which could be deployed quickly, adopted and used by the business user themselves (the Citizen Developer) and which would allow for fast, reactive and proactive changes to business processes. There...
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