Improving Customer Experience with Standardized Business Processes

I spoke with my credit card company today, because the card I had ordered had not arrived. This was the second time I’d called them about the non-arrival of a credit card I applied for 2 months ago – the third customer touch for this financial institution. The...

Why We Chose to Build HighGear in F#

For many developers, working in the Microsoft .Net framework means using C# or perhaps Visual Basic. However, there’s a new language from Microsoft Research which is generating a lot of buzz in the developer community: F#. Even though it’s new, F# is heavily inspired...

How to Optimize Your Department’s Resource Utilization

Most organizations wish their employees could achieve a higher level of utilization. There are horror stories about teams that spend so much time in meetings that each person only gets 1-2 hours of “real work” done each day. On the other end of the spectrum, the...

Why I Stopped Coding to Focus on User Experience

I love programming. I get to spend my days talking to computers. They do exactly what you say. They don’t make mistakes or argue. They don’t get confused. It’s simple — basic ones and zeroes. People, on the other hand, are complex. Their needs vary. They need to be...

Compliance Management Made Simple with Lean BPM

by Carl Casserly Do compliance managers have special super powers that compel every employee within an organization to think about how to meet corporate risk mitigation objectives? Do workers wake up in the morning thinking about compliance controls and how much they...

Can You Achieve Continuous Improvement with a BPMS?

The limiting factor on continuous improvement is no longer the BPMS technology – Lean BPM allows design and modification to take place at greatly increased speed. In fact, it will take longer to have the meetings, with staff and process stakeholders to agree the new...
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