The Three Major Reasons for Using Lean BPM for Compliance
There are two major challenges facing compliance teams and auditors: establish what happened and put in place controls to prevent bad stuff happening in future. In a nutshell, that sums up compliance at the coal face, and as a former auditor I well remember my...
Managing Increasing Complexity in the Digital Age with Lean BPM’s Emergent Approach
Digital transformation is promoted as the way forward for more effective management, increasing efficiencies, better customer experience (CX), and improving the bottom line. Big Data, process automation, organizational visibility, enhanced employee collaboration,...
The 5 Core Benefits of Work Automation
Gaining executive buy-in and sponsorship for any strategic proposal is almost always the most important step towards project success. Understanding the major benefits and selling points of work automation is essential if you are going to be able to persuade senior...
Streamlining Government Through Shared Services
One of the Trump administration directives is that for each new law or regulation, two existing ones must be retired – this is one of the central tenets of Steve Bannon’s philosophy of the deconstruction of government. Coupled with this is a cut in budgets, not least...
Lean BPM for Lean Government as Trump’s Hiring Freeze Bites
Back in November, we covered the effect of the Federal spending freezes on the delivery of services, and especially the need for government departments to do more with less and the impact on vendor margins. With the flurry of executive orders from President Trump, the...
Enterprise Task Management Benefits for Employees
When we are looking at deploying tools and solutions in the enterprise, the focus is typically on "What is in this for the organization?". Major purchases need to be justified, in terms of cost and ROI, the impact on how the organization will work, and the pros and...
Sarbanes-Oxley: Trust is Not a Control
Sarbanes-Oxley (SOX) compliance is onerous, with heavy penalties that include more than large dollar fines, but serious jail time in a Federal “country club” penitentiary and shades of The Shawshank Redemption. Enacted in 2002, we have been living with SOX for over a...
Sarbanes-Oxley and the Lean BPM Solution for Executive Fear
Sarbanes-Oxley was enacted in 2002 in the wake of Enron, Tyco, WorldCom and a host of executives being arrested and forced to do the “perp walk,” being led away in handcuffs and usually hitting the evening news. Bluntly, SOX introduced real teeth into the world of...
Improving CX When Your Customers Have an Attention Span Shorter Than a Goldfish
Microsoft conducted a survey which shows that consumers had an attention span of 12 seconds in 2000, but today it is now eight seconds thanks to smartphone technology. A goldfish has an attention span of nine seconds, which means that assuming you can find him, you...
The Main Areas of Consideration for Undertaking a BPM Initiative
Undertaking a Business Process Management initiative can, and usually is, a long road with a great deal of hard work, lots of moving parts, and frequently unseen, uncharted territory to traverse. While this is certainly the case with traditional BPM deployments, it...