Accelerate Process Improvement & Reduce the Burden on IT with the Citizen Developer
You lead a team in IT, tasked with delivering changes requested by the business operations team to several critical processes they work with. Months lapse, and as you sit in the update meeting, giving another spiel on why it’s taking so long, you’re starting to feel...
Process Excellence, Operational Excellence and Business Excellence
What’s the Difference between Process Excellence (PEX), Operational Excellence (OpEX), and Business Excellence (BEX)? (Updated November 16, 2023) Although the terms Process, Operational, and Business Excellence are not the same, they are frequently misused and/or...
How HighGear Puts the “C for Control” into DMAIC & Process Improvement
Lean Six Sigma’s DMAIC – Define, Measure, Analyze, Improve, and finally Control – I was recently at the PEX Exchange event held at Pinehurst, NC, and was able to meet process professionals from major Fortune 100 & 500 companies. There were several common issues...
The Need for Lean BPM in Banking
There are three major drivers for business agility within the banking sector: fierce competition within the sector, constantly changing regulatory and compliance requirements, and finally, customer expectation and buying behavior. While compliance has taken center...
Major Advantages of Workflow and Process Automation
Automating business processes using workflow automation software can deliver major performance & QA benefits. Workflow and process automation may have their roots in manufacturing, however transactional processes, i.e. non-manufacturing ones, also benefit from...
Why Spreadsheets Are Strangling Organizational Development
I remember back in the mid-Eighties as a rookie accountant with Arthur Andersen, being introduced to what looked like a slightly larger version of my grandmother’s sewing machine. As the bottom “lid” was unclasped from the main part of the body, it became the keyboard...
Lean BPM Defined
Lean BPM has evolved from the development and implementation of a BPMS which could be deployed quickly, adopted and used by the business user themselves (the Citizen Developer) and which would allow for fast, reactive and proactive changes to business processes. There...
Gaining Visibility into Compliance Processes
Are you able to look your senior leadership in the eye and advise them that compliance is under control across the organization? How confident are you that compliance policies are being followed and enforced at every step within the business, no matter where the...
Is Six Sigma Taking Too Much of Your Time?
Six Sigma implementations have helped save many business’ time and money overall, but as the process ages its benefit is reduced. Beyond initial implementation, process development in Six Sigma frequently takes more time than it is worth. The average amount of time to...
Lean BPM Delivers Continuous Improvement and Agile Process Management
Lean methodology looks to eliminate all waste from business activities, originally developed as a software development methodology, it has quickly gained wider application in the business world. Business Process Management (BPM) looks to gain control and visibility...